Frequently Asked Questions

O’Hare, Midway & Chicago Executive Transporation

Find quick answers about NYC Premier Car—booking, pricing, airports, service areas, and what to expect from our chauffeur service.

Frequently Asked Questions

Here you’ll find clear answers to common questions about NYC Premier Car—our chauffeur services, pricing, fleet, and booking process. If you don’t see what you need, our 24/7 customer support team is always available to help. Peace of mind is part of every ride.

What types of vehicles do you offer?

We offer a premium fleet including luxury sedans, SUVs, and Sprinters for individuals, families, and groups. Vehicle availability may vary by date/time—share your passenger and luggage count and we’ll match the best option.

Is your pricing all-inclusive?

Our pricing is transparent and designed to be straightforward. Your quote is confirmed at booking, and any applicable fees (such as tolls and gratuity if included in your package) will be clearly shown before you finalize.

How far in advance should I book?

We recommend booking as early as possible—especially for airport pickups, weekends, and special events. Same-day bookings are often available, but advanced reservations ensure the best vehicle selection.

Do you offer airport transportation?

Yes. We provide airport transfers to and from JFK, LaGuardia (LGA), and Newark (EWR), plus other regional airports upon request.

What happens if my flight is delayed?

We track flight status for airport pickups whenever flight details are provided. If your flight is delayed, we adjust pickup timing accordingly—just make sure your booking includes the airline and flight number.

Are multiple stops allowed?

Yes, multi-stop itineraries are available. Add stops during booking (or contact us) so we can plan timing and confirm any additional charges upfront.

Are your chauffeurs trained and insured?

Yes. Our chauffeurs are professional, experienced, and committed to safety, discretion, and courteous service. Vehicles are properly insured for professional transportation.

What amenities are included in your vehicles?

Amenities vary by vehicle, but many rides include a clean, quiet cabin with climate control, phone charging, and a premium comfort experience. If you need a specific request, tell us at booking.

Is gratuity included?

Gratuity inclusion depends on your booking/quote. We’ll always show this clearly before confirmation so there are no surprises.

What forms of payment do you accept?

We accept major credit/debit cards and other standard payment methods supported during checkout. For corporate accounts or special arrangements, contact us for options.

Reliability

Guaranteed punctuality for every journey. Flight tracking for airports, real-time updates, and a commitment to getting you there on time, every time.

Professionalism

Experienced, background-checked chauffeurs who deliver impeccable service with courtesy, discretion, and attention to detail.

Safety

Rigorously maintained luxury fleet, comprehensive insurance, GPS tracking, and professional drivers committed to your security.

Personalization

Your journey, your way. Custom routes, preferred amenities, and flexible scheduling designed around your specific needs.

Don’t Just Take Our Word for It

“Driver arrived early, SUV was spotless, and the ride to O’Hare was smooth.”

Andrew Ferry

“Kind, punctual, and professional — a premium experience start to finish.”

Thomas Wynsten

“Excellent communication and a comfortable ride. Highly recommend.”

Judy Mannott

“Always on time for weekly airport trips — more convenient than ride-share.”

Frequently Asked Questions